Please read through our most common questions and answers listed below:

If your question hasn’t been answered, please call our Customer Service team on 0330 088 5768 and speak to a member of our team – we are always happy to help.

Please call our Customer Service team on: 0330 088 5768 with your policy number to hand .


  • Mechanical and electrical breakdowns
  • Accidental Damage
  • No excess fees
  • £500 limit per claim
  • No restriction to the number of claims per year
  • Repairs, parts and labour costs included
  • Similar specification replacement if unrepairable
  • In-house technical assistance
  • Speedy repairs
  • Cancel anytime
  • Engineer appointments usually within 24 hours

Please check full Terms and Conditions under Policy Wording here.

No. There is no excess to pay on any insurance product you buy from us.

Deliberate damage and pre-existing faults are not covered under any of our insurance policies.

For full exclusions please check the Terms and Conditions relating to your product, please check full Terms and Conditions under Policy Wording here.

For Home Emergency Cover: Our contractors should be out to you within 2 hours of you calling into our 24/7 helpline and submitting your claim.

For Home Appliance Cover: We will arrange an engineer for you within 24 hours and appointments are usually within 24 hours (dependent on appointment availability). We will arrange for the engineer to contact you directly so a suitable appointment can be arranged, causing as little disruption to your daily routine as possible.