Please read through our most common questions and answers listed below:

If your question hasn’t been answered, please call our Customer Service team on 0330 088 5768 and select Option 1 to speak to a member of our team – we are always happy to help.

For Home Emergency Cover: Please call our 24/7 direct Home Emergency claims helpline on: 0333 320 1987 with your details to hand.

For Home Appliance Cover: Please call our Customer Service team on: 0330 088 5768 with your policy number to hand and select Option 2 for Technical Support.

For Vitality Insurance: Please call our Customer Service team on: 0330 088 5768 and select Option 1 for Customer Service.

For Home Emergency Cover: Please check full Terms and Conditions under Policy Wording here.

For Landlord Home Emergency Cover: Please check full Terms and Conditions under Policy Wording here.

For Home Appliance Insurance: Please check full Terms and Conditions under Policy Wording here.

For Vitality Insurance: Please contact us on 0330 088 5768.

All of our cover products come with £5000 AD insurance included.

No. There is no excess to pay on any insurance product you buy from us.

Deliberate damage and pre-existing faults are not covered under any of our insurance policies.

For full exclusions please check the Terms and Conditions relating to your product.

For Home Emergency Cover: Please check full Terms and Conditions under Policy Wording here.

For Landlord Home Emergency Cover: Please check full Terms and Conditions under Policy Wording here.

For Home Appliance Insurance: Please check full Terms and Conditions under Policy Wording here.

For Vitality Insurance: Please contact us on 0330 088 5768.

For Home Emergency Cover: Our contractors should be out to you within 2 hours of you calling into our 24/7 helpline and submitting your claim

For Home Appliance Cover: We will arrange an engineer for you within 24 hours and appointments are usually within 48 hours (dependent on appointment availability). We will arrange for the engineer to contact you directly so a suitable appointment can be arranged, causing as little disruption to your daily routine as possible.